Information
If there are questions that you have that are not below, we encourage you to contact us with any queries or questions and we will be sure to get back to you as soon as possible.
Frequently Asked Questions
It all began with a simple idea fueled by a deep passion. As a small business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.
What is included in my cart booking?
When you book with us the following are included: The mobile cart (set up, service during event from a staff member and set down), charcuterie foods, serving mini wooden boards (for up to 50 guests) or serving boats and serviettes.
Do you charge for travel?
All delivery travel costs are clearly outlined in the packaging prices for each service. For the Charcuterie Boxes and Cups, there is a $20 delivery fee on top of the package price. The delivery fee for the intimate charcuterie box is included for Wellington CBD deliveries. Other areas will have a $20 delivery fee.
The mobile charcuterie cart service has travel included in the price, unless long distance travel is required. In this case, travel costs will be clearly stated in initial quotations.
How far in advance should I book?
We recommend booking as early as possible to secure your requested date. 3-4 weeks is preferable. For much larger events such as weddings and corporate functions, we require at least 4-6 months notice. We are slightly more flexible with intimate charcuterie box packages.
Do you accomodate dietary restrictions and allergies?
Yes we do! We offer all dietary options such as vegetarian, non-pork options, gluten-free, nut free etc. Please let us know of any allergies or dietary preferences when placing your order. It is important to note that all foods are prepared in a facility that also serves nuts, gluten, meat etc. But we do have strict policies in place to keep these foods completely separate as best we can.
Can the cart be used outdoors?
Absolutely! Our cart is mobile so it can be placed indoors or outdoors. We provide an umbrella for sunny days, however, on rainy days or extreme weather, it may need to be placed indoors or under appropriate shelter.
What if the venue does not allow external food providers?
It is the clients responsibility to confirm whether the venue allows external food catering. If we cannot set up due to venue restrictions, the full payment will still apply.
Does the venue need to have an electricity source?
No. Our mobile cart uses portable chilly bins and ice trays to keep our food chilled. This means that we can set up absolutely anywhere!
Can you accomodate last minute bookings?
If there is availability, yes! We are happy to accomodate last minute bookings up to 7 days in advance, however, it is important to note that not all food items would be available at short notice but we will do our best!
What is your cancellation policy?
Please see the Terms and Conditions for cancellation policy.